Porter (gozo)


Porter (Full-Time) - #Gozo APPLY NOW - ***/jobs/porter/ Kempinski Hotel San Lawrenz has an opportunity for a Porter to join our Front Office team. The incumbent in this position is responsible for assisting the guests with their luggage upon arrival and departure according to our service standards in order to ensure the highest guest satisfaction. Key responsibilities: · Welcome the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and assist them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction. · Escort guests to their room. For first time guests, explain hotel services. In the room, provide further explanations on facilities to ensure guest comfort during the length of their stay. For regular guests, if appropriate, maintain a friendly and caring conversation. · Keep abreast on hotel products and services as well as on tourist and business travelling information that may be of any interest to our guests. · Handle guest requests in a polite and efficient manner; refer requests to relevant staff if needed to ensure customer satisfaction. Follow up when necessary. · Collect luggage from guest rooms and keep them in a secure area until guest departure. · Maintain visibility in the lobby entrance area and offer assistance to guests when seeing them carrying their luggage on their own. · Upon requests, store guest luggage into the luggage storage room. Handle all luggage with care. · Maintain cleanliness and tidiness of luggage storage room. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. Skills & qualifications: ● Eligibility to work in European Union is a MUST. ● Fluent English communication skills, Maltese is an advantage, any additional language would be a plus. ● Previous experience in a similar role in an hotel/hospitality environment ● Availability to work in different shifts (morning, afternoon, night) and during the weekends and public holidays. APPLY NOW - ***/jobs/porter/ [Please Login To See Hidden Content]





Published on: Saturday 20 July 2019 12:01
REF ID #7656354436

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