Waiter / Waitress (gozo)


Outlet Waiter/Waitress (#Gozo) APPLY NOW - ***/jobs/outlet-waiterwaitress/ The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. Key Responsibilities: - Responsible to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager. - Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and name tag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. - A courteous, professional and efficient service is provided at all times. - All duties and tasks are performed as per the tasks required at the outlet. - Be knowledgeable of all services and products offered by the hotel. - Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. - Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives. - Monitor operating supplies, equipment and reduce spoilage and wastage successfully. - Ensure that the place of work and surrounding area is kept clean and organized at all times. - Successfully perform opening and closing procedures established for the assigned outlet - Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. - Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. - Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. - Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. - Maintain a good rapport and work relation with staff in the assigned department and within the hotel. - Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled. - Undertake reasonable tasks and secondary duties as assigned by the Department Head. - Respond to any changes in the department as dictated by the hotel management. - Assist in carrying out scheduled inventories of products and operating equipment. - Perform any other assigned reasonable duties and responsibilities as assigned. Desired Skills & Qualifications: - Experience in a Food & Beverage role, luxury hotels experience is preferred - English language – excellent oral and written skills - Eligibility to work in European Union is a MUST - Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, - rational solutions. - Excellent verbal communication skills. - Excellent organizational and time management skills. - Applies a professional, confidential and ethical approach at all times. - Works in a safe, prudent and organized manner APPLY NOW - ***/jobs/outlet-waiterwaitress/ [Please Login To See Hidden Content]





Published on: Saturday 20 July 2019 12:01
REF ID #2829939482

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